ALYV Science (“ALYV,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (alyvscience.com) or use our telehealth services.
1. Information We Collect
Personal Information: When you create an account or complete an intake, we may collect your name, date of birth, email address, phone number, mailing address, and payment information.
Health Information: As a telehealth platform, we collect medical history, symptoms, medications, lab results, and other health-related information necessary to connect you with licensed healthcare providers.
Technical Information: We automatically collect certain technical data when you use our website, including IP address, browser type, device identifiers, pages visited, and referring URLs.
2. How We Use Your Information
We use your information to: facilitate connections between you and licensed healthcare providers; process and fulfill prescription orders through licensed compounding pharmacies; communicate with you regarding your care; improve our platform and services; comply with legal and regulatory obligations; and protect the security of our services and users.
3. Protected Health Information (PHI)
Health information collected through our telehealth platform is treated as Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, physical, and technical safeguards to protect your PHI. We do not sell your health information. Please refer to our HIPAA Notice of Privacy Practices for full details on how we handle PHI.
4. Information Sharing
We do not sell your personal information. We may share your information with: licensed healthcare providers facilitating your care; licensed U.S. compounding pharmacies fulfilling your prescriptions; HIPAA-compliant service providers supporting platform operations; and as required by law, regulation, or legal process.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience, analyze site traffic, and support marketing functions. You may disable cookies through your browser settings, though some features of the site may not function properly as a result.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. California residents have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us at privacy@alyvscience.com.
7. Data Security
We implement industry-standard security measures including SSL/TLS encryption, HIPAA-compliant data storage, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
ALYV Science does not knowingly collect information from individuals under the age of 18. Our services are intended for adults only.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date.
10. Contact Us
For privacy-related questions or requests, contact us at:
ALYV Science
150 Paularino Ave., Suite D190, Costa Mesa, CA 92626
Email: privacy@alyvscience.com
Phone: (800) 232-4594